DM greeters: greet people the moment they open your DMs

Most of your funnel starts with a post or a comment. DM greeters add a second one that needs neither. When someone opens your Instagram DMs for the first time, they see up to four tappable questions at the top of the thread. They tap one, and your AI setter takes it from there — qualifies them and drives to your goal.

It's the top-of-funnel that catches the person who was curious enough to open your DMs but didn't know what to say.

01Why this matters

The "how do I get started?" lead is the one that slips through the cracks. They didn't comment your keyword. They didn't reply to a story. They just landed in your inbox and hovered. A greeter gives them the first move — and hands the conversation straight to your AI.

02Setting them up

1. Go to Automations → DM greeters.
2. Add up to four questions (max 80 characters each). Write them the way a real lead would ask.
3. Watch the live preview on the right — it shows exactly how they'll appear.
4. Hit Publish to Instagram. They go live on your DMs immediately.

To change them, edit and publish again. To remove them, clear all four and publish (or hit Clear from Instagram).

03What happens when someone taps one

The tapped question lands in your inbox as if they'd typed it — and your AI setter answers it the same way it answers everything: in your voice, qualifying as it goes, and moving them toward your booking link or goal. Nothing extra to wire up.

04Writing greeters that convert

• Match real intent. "How do I get started?", "Is this right for beginners?", "What does it cost?" — the questions people actually hesitate to ask.
• One clear idea each. A greeter is a starting line, not a pitch.
• Lead with the buyer's question, not yours. "Can you help me hit [outcome]?" beats "Want to book a call?"
• Refresh them. If you launch something new, swap a greeter to point at it.

05Other channels

DM greeters work on more than Instagram — the DM greeters tab shows a tab for each messaging account you've connected:

• Instagram — ice-breakers (the tappable starter questions above).
• Facebook — a Messenger menu: up to 3 always-visible buttons at the bottom of your Messenger chats. Each button is a link (like your booking page) or hands the tap straight to your AI setter.
• Telegram — the bot command menu: the "/" commands people tap to see what your bot can do (e.g. /book, /pricing).

Set each one the same way: add your items, watch the preview, and publish.

06Good to know

• Instagram ice-breakers only show on a brand-new thread — before the person has messaged you. Once a conversation exists, they're gone (as they should be). The Facebook menu is always visible; the Telegram commands live in the "/" menu.
• They pair perfectly with the rest of your funnel: your posts and comment-to-DM funnels pull people in, and greeters catch the ones who arrive on their own.