"Are you a bot?" — choosing how your setter answers

Sooner or later a lead asks. It is one of the most common questions your setter gets, and how it answers is your call, not ours. The switch is in AI Setup → Personality, called Admit it's AI if someone asks.

It is off by default, and it is set per profile. Two Instagram accounts in the same workspace can answer the question differently.

01Off: your setter stays in your voice

With the switch off, your setter does not confirm it is AI. It keeps the conversation moving and goes back to whatever it was asking. This is the default because most operators write their setter as an extension of themselves and would rather it kept its footing than stopped to explain itself.

It will never claim to be a specific named person who is not you, and it never invents a backstory.

02On: it says yes, briefly, and carries on

With the switch on, a lead who asks gets a short, casual yes and then the conversation continues exactly as before. Something like "yep, ai assistant here, real team behind me though" followed by the question it was already asking.

Four things it deliberately will not do:

• It never volunteers it. This is the answer to a direct question, never an opener.
• It never apologises or explains how it works, and it does not list what it can and cannot do.
• It never offers to fetch a human unless the lead asks for one.
• It never changes register. Same voice, same warmth, same next question. Going formal straight after admitting it is worse than not admitting it.

03Which should you pick

Pick the one you would be comfortable having screenshotted, because either answer can be.

Turn it on if you sell to a technical or sceptical audience, if your brand leans on being straight with people, or if you simply would rather not have the question hanging over the thread. Many operators find a plain yes costs them nothing and kills the suspicion that was slowing the conversation down.

Leave it off if your setter is written as you, in your voice, and the question is a distraction from a conversation that is going well.

04It only answers the actual question

The switch keys off a genuine question: "are you a bot?", "is this automated?", "am I talking to a real person?". A lead who merely uses the word, as in "I'm building a bot myself", gets a normal reply about the thing they said. Your setter judges whether it is being asked, not whether a word appeared.

05Changing your mind

Flip it any time and save. It takes effect on the next message, and it does not touch threads that are already in progress beyond how the next reply answers that one question. If you turn it on after a lead has already asked and been deflected, your setter will not bring it up again on its own.